Cuci02 takes the personal data protection of every member seriously. This document transparently explains how we collect, use, store, and protect your information throughout your time with us.
Six data protection principles that guide how cuci02 handles the personal information of every member in Malaysia.
All personal data and financial transactions are transmitted via channels protected by 256-bit SSL encryption — the same security technology used by leading banking institutions.
Cuci02 never sells, rents, or discloses members' personal data to third parties for marketing purposes. Your data is used solely for platform operations and identity verification.
We only collect data that is genuinely necessary for platform operations and legal compliance. No excessive or irrelevant information is requested from you.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data. Requests can be submitted through cuci02 support channels at any time.
Data is stored on servers protected by strict access controls, regular backups, and round-the-clock security monitoring systems. Internal access is also subject to strict protocols.
Cuci02 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards, ensuring your data is managed lawfully and ethically.
This Privacy Policy applies to all users of the cuci02 platform, including the website and mobile app. By using the cuci02 platform, you agree to the data collection and processing practices described in this document.
Cuci02 ("we", "Platform") is fully committed to protecting the privacy of all members and users of our platform. We understand that your trust in us depends largely on how we handle your personal information — and we do not take that responsibility lightly.
This Privacy Policy details the types of personal data we collect, why we need it, who has access to it, how long we retain it, and what your rights are regarding that data. We aim to present this information in plain, easy-to-understand language — not in complex legal jargon.
This policy applies to all data processing activities carried out by cuci02 in connection with providing online gaming services to users in Malaysia and any other regions where we operate.
Cuci02 collects your personal data through several means — directly from you during registration and platform use, and automatically through standard tracking technologies. Here is an overview of the types of data we collect:
| Data Type | Example Information | How Collected |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Registration form, KYC process |
| Contact Information | Email address, phone number | Registration form |
| Financial Information | Bank account number, deposit and withdrawal transaction history | Payment Processing |
| Usage Data | Betting history, game types, session duration | Automatically during use |
| Technical Data | IP address, device type, web browser, operating system | Automatically via cookies |
| Communication Data | Support conversation records, complaints, feedback | Support interactions |
We do not store credit or debit card information directly. All payments are processed through registered third-party payment providers that comply with PCI-DSS security standards.
Cuci02 uses collected personal data only for legitimate, clearly stated purposes. We will not use your data for any other purpose without obtaining your consent first. The purposes of data use are as follows:
If you opted in to receive marketing communications during registration, we may send you promotional offers, bonuses, and new game information. You can unsubscribe from marketing communications at any time through your account settings.
Cuci02 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we share data with certain parties under limited and controlled circumstances:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific purposes designated by cuci02.
Cuci02 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law, whichever is longer.
When data is no longer needed and there is no legal obligation to retain it, cuci02 will securely delete or anonymise the data using recognised methods.
Protecting your personal data is cuci02's highest priority. We employ multiple layers of technical and organizational security to ensure your data is protected against unauthorized access, loss, alteration, or disclosure.
While cuci02 takes all reasonable steps to protect your data, no system is completely foolproof. You also play a role by keeping your password secure, enabling 2FA, and not sharing your login credentials.
As a cuci02 member and subject to applicable data protection laws, you have the following rights regarding your personal data. cuci02 is committed to making it easy for you to exercise these rights:
Request a copy of all personal data cuci02 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a machine-readable format for transfer to another provider.
Request a restriction on the processing of your data while a dispute is being resolved.
To exercise any of the rights above, contact the cuci02 support team by email with the subject line "Data Rights Request". cuci02 will respond within 30 business days. Some requests may require identity verification first to ensure the security of your account.
Cuci02 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and analyze usage patterns. Cookies are small text files stored on your device when you visit our website or use our app.
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the overall functionality of the cuci02 platform.
The cuci02 platform is strictly for individuals aged 18 and above. cuci02 does not knowingly collect personal data from anyone under 18 years of age. If we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian who believes a child under your care has registered an account on cuci02, please contact our support team immediately. We will investigate and take appropriate action promptly.
Cuci02 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technological developments, or improvements to our practices. When material changes are made, we will notify members via:
Continued use of the cuci02 platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the cuci02 privacy team is ready to assist you. Please reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests, such as full data access requests, resolution may take up to 30 business days in accordance with applicable legal requirements.
You can also read Terms and Conditions cuci02 to learn more about your rights and responsibilities as a member of our platform.
Cuci02 protects your privacy so you can focus on what matters — enjoying the games and winning with our community across Malaysia.
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